Let us apply a bit of mechanical engineeing to this. You have a very firm plastic (not soft rubber) spike on one shoe. It comes into contact with a fairly soft material, the shoe leather. You have an expectation that the leather will not be marked by the spike. given the reltitive difference in materials, the leather has no chance against the spike. It is very unreasonable to expect the leather to withstand a spike being scraped across it and not become marked.
The damage you describe is a "tear". Most of us would think that a tear is just that, not a mark from a spike. If in fact the shoe had torn, either at a stitched seam of even across the leather I would bet that you would have had no problem geting FJ to replace the shoes. The action that you describe it not indicitive of workmanship or shoe quality issues. It is damage created by the user, even if it was done by mistake. This is not covered by the warranty of the shoe.
This is the warranty from the FJ site:
FootJoy stands behind the quality of materials and workmanship of all of its FootJoy branded products. We will fully support our warranties and administer them fairly and equitably.
Shoe Specific Provisions
1. Full 90-Day Quality Warranty
All FootJoy golf shoes are warranted to be free of defects in materials and workmanship for 90 days from the date of original purchase. Shoes found to be defective will be repaired or replaced with the same style or an equivalent FootJoy shoe at FootJoy's sole discretion.
2. Limited Waterproof Warranty
FootJoy warrants that certain FootJoy golf shoes purchased in the United States will be waterproof in normal use for two years or one year (depending on the actual style purchased) from the date of original purchase, provided that the shoes have suffered no cuts, abrasions, or other damage and have not been subjected to abuse or other mistreatment.
Should leakage develop within the applicable Limited Warranty period, FootJoy will issue credit for such shoes as follows:
(I) if shoes are returned during the first year of any warranty period, FootJoy will replace the shoes with the same style or equivalent FootJoy shoe, and
(II) if shoes are returned during the second year of a two-year warranty period, the purchaser will be credited with 50% of the then current cost toward the purchase of the same style or equivalent FootJoy shoe.
3. Limited 30-Day Comfort Warranty
FootJoy assures the comfort and workmanship quality of all FootJoy shoes purchased and used in the United States for a full 30 days from the date of receipt.
Shoes that are returned (with proof of purchase) to the original place of purchase within 30 days will receive a full replacement (same size and width). Footwear that has been damaged, altered, or abused in any way will not be honored under this warranty.
Not covered: Worn shoes returned for size exchange.
*Because of the natural variation of grains and textures in alligator and lizard leather, the uppers of these shoes are delicate skins and cannot be guaranteed in any way.
Outerwear Specific Provisions
FootJoy warrants that its DryJoys Tour Collection Rain Jacket, Rain Shirt and Rain Pants, and DryJoys Performance Light Jacket, Pants and Rain Shirt (collectively, the “Outerwear”) will be waterproof in normal use for two years (U.S. Warranty) from the date of original purchase (the “Limited Warranty Period”); provided that the Outerwear have suffered no cuts, abrasions, or other damage and have not been subjected to abuse or other mistreatment. This warranty also does not apply to areas of such Outerwear that have been embroidered.
Should leakage develop within the Limited Warranty period, FootJoy will replace the applicable Outerwear with a replacement product of equal value.
This Limited Warranty extends only to the waterproof characteristics of the Outerwear. This warranty does not apply to outerwear used outside the United States. The applicable warranty for such Outerwear is the warranty given for outerwear sold in the country of use.
What FootJoy Warranties Do Not Cover
Even though the applicable warranty period may not have expired, certain conditions may invalidate FootJoy warranty coverage. By way of example, but not all inclusive, FootJoy will not issue credit for returned product that have experienced:
- Excessive damage/scuffing to shoe upper caused by toe drag
- Cracking of shoe upper leather caused by lack of proper maintenance
- Damaged shoe spike receptacles caused by using non-FootJoy replacement spikes
- Outerwear that has been damaged, altered, or abused in any way
In addition, FootJoy warranties do not cover return shipping costs.
Consumer Claims Procedure
The applicable shoes or Outerwear, together with the original packing list showing the date of purchase and a statement of the claimed defect, must be promptly returned to FootJoy at the following address:
I think that this is a pretty generous, but then again I am just happy that I can get shoes that are properly cared for replaced if they happen to develop a leak.