FootJoy stands behind the quality of materials and workmanship of all of its FootJoy branded products. We will fully support our warranties and administer them fairly and equitably.
Shoe Specific Provisions
1. Full 90-Day Quality Warranty
All FootJoy golf shoes are warranted to be free of defects in materials and workmanship for 90 days from the date of original purchase. Shoes found to be defective will be repaired or replaced with the same style or an equivalent FootJoy shoe at FootJoy's sole discretion.
2. Limited Waterproof Warranty
FootJoy warrants that certain FootJoy golf shoes purchased in the United States will be waterproof in normal use for two years or one year (depending on the actual style purchased) from the date of original purchase, provided that the shoes have suffered no cuts, abrasions, or other damage and have not been subjected to abuse or other mistreatment.
Should leakage develop within the applicable Limited Warranty period, FootJoy will issue credit for such shoes as follows:
(I) if shoes are returned during the first year of any warranty period, FootJoy will replace the shoes with the same style or equivalent FootJoy shoe, and
(II) if shoes are returned during the second year of a two-year warranty period, the purchaser will be credited with 50% of the then current cost toward the purchase of the same style or equivalent FootJoy shoe.
3. Limited 30-Day Comfort Warranty
FootJoy assures the comfort and workmanship quality of all FootJoy shoes purchased and used in the United States for a full 30 days from the date of receipt.
Shoes that are returned (with proof of purchase) to the original place of purchase within 30 days will receive a "One Time" full replacement. Footwear that has been damaged, altered, or abused in any way will not be honored under this warranty.
Not covered: Worn shoes returned for size exchange.
*Because of the natural variation of grains and textures in alligator and lizard leather, the uppers of these shoes are delicate skins and cannot be guaranteed in any way.
Outerwear Specific Provisions
FootJoy warrants that its DryJoys Tour Collection Rain Jacket, Rain Shirt and Rain Pants, and DryJoys Performance Light Jacket, Pants and Rain Shirt (collectively, the “Outerwear”) will be waterproof in normal use for two years (U.S. Warranty) from the date of original purchase (the “Limited Warranty Period”); provided that the Outerwear have suffered no cuts, abrasions, or other damage and have not been subjected to abuse or other mistreatment. This warranty also does not apply to areas of such Outerwear that have been embroidered.
Should leakage develop within the Limited Warranty period, FootJoy will replace the applicable Outerwear with a replacement product of equal value.
This Limited Warranty extends only to the waterproof characteristics of the Outerwear. This warranty does not apply to outerwear used outside the United States. The applicable warranty for such Outerwear is the warranty given for outerwear sold in the country of use.
What FootJoy Warranties Do Not Cover
Even though the applicable warranty period may not have expired, certain conditions may invalidate FootJoy warranty coverage. By way of example, but not all inclusive, FootJoy will not issue credit for returned product that have experienced:
- Excessive damage/scuffing to shoe upper caused by toe drag
- Cracking of shoe upper leather caused by lack of proper maintenance
- Damaged shoe spike receptacles caused by using non-FootJoy replacement spikes
- Outerwear that has been damaged, altered, or abused in any way
In addition, FootJoy warranties do not cover return shipping costs.
Consumer Claims Procedure
The applicable shoes or Outerwear, together with the original packing list showing the date of purchase and a statement of the claimed defect, must be promptly returned to FootJoy at the following address:
Attn: FootJoy Return Goods
333 Bridge Street - Rear
Fairhaven, MA 02719
We strongly encourage the use of a parcel system that utilizes a package tracking service (ie. UPS, FedEx, Express Mail-USPS). These methods will provide both shipper and receiver up to date information during transit of your return shipment.
Warranty claims presented without the original packing list will be honored at FootJoy's sole discretion.
FOOTJOY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR OTHER DAMAGES ARISING FROM THE USE OF ITS PRODUCTS OR ANY DELAY IN THE PERFORMANCE OF THIS WARRANTY DUE TO CAUSES BEYOND THE COMPANY'S CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.