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I WOULD GET THE NAME OF THE PRO AND REPORT HIM TO THE PGA.  THEN CONTACT FOOTJOY AND GET THE REP'S NAME AND NUMBER.  I AM SURE HE WILL TAKE CARE OF YOU  WITH KINDNESS AND COURTESY.  THIS IS A PEOPLE PROBLEM MORE THAN ANYTHING

YOU KNOW.  THAT REALLY PI__ES ME OFF.  I KNOW THAT FOOTJOY WOULD MORE THAN LIKELY IF NOT ASSUREDLY REPLACE A DEFECTIVE ITEM FOR THAT PRO SHOP.  SOUNDS LIKE A GREEDY SELFISH A H WHO IS LAZY AND DOESN'T GIVE A HOOT ABOUT ANYTHING BUT HIMSELF.  A LETTER TO THE BOARD OF DIRECTORS OF THE CLUB WOULD ALSO BE VERY APPROPRIATE.   JUST SAYIN'

FJ I'm sure will make it right!

Bruce how do you really feel?  I think the regional FJ rep will resolve the issue.

NCBob

Bruce how do you really feel?  I think the regional FJ rep will resolve the issue.

YOU ARE RIGHT BOB.  I SUFFER FROM SHYNESS TO THE POINT THAT I DO HAVE A LOT OF TROUBLE EXPRESSING MY TRUE FEELINGS.  AND I KNOW IT SHOWS SO IF THERE IS ANYONE OUT THERE WHO CAN HELP ME COME OUT OF MY SHELL AND FEEL RELAXED ABOUT EXPRESSING MYSELF,  PLEASE STEP FORWARD.  I NEED HELP.  LET'S SEE .....I CAN BE IN SEATTLE IN ABOUT 23 1/2 HOURS.......WHAT WAS THE ADDRESS OF THAT PRO SHOP...................HONEY!!!!!!!!  GET THE GARMIN!!!!!!!!  I'M GOIN' ON A ROAD TRIP!!!!!!!!!!!

Bruce take a picture of that pro and put it on the sight.  After a few days of comments we'll invite him to take a look.

NCBob

Bruce take a picture of that pro and put it on the sight.  After a few days of comments we'll invite him to take a look.

THERE YOU GO......GREAT IDEA

THIS IS A DIRECT QUOTE FROM THEIR PRO SHOP SECTION OF THEIR WEB SITE

"Our team is committed to providing unparalleled customer service to members and non-members alike."

www.sahalee.com/Golf_Shop.asp

First, let me welcome slammed67 to the Forum.  If you stick around, I'm sure you'll find lots of relevant discussion of all things golf, especially FJ shoes, gloves, and apparel.  

As far as your issue, I am flabbergasted that the pro shop treated you in that manner.  FootJoy customer service will take care of you, I'm sure, if you simply let them know what the problem is.  They will also most likely contact the pro shop through their area rep to discuss this issue.

That's really unfortunate slammed (Welcome to the FJ Community, by the way!), and hopefully FJ will make it right.  That is terrible customer service on that pro shop's part and definitely goes against the "motto" on the Pro Shop section of the website.  Hopefully one of the FJ Staff on this site will chime in but in case they don't see your post before next week then be sure you are in contact with FJ Customer Service.  Let us know how this turns out.

Hi slammed67, Welcome to the Community ! I am sure Footjoy will help you work it out. They are a great company who has always stood by it's product.

Thank you all for your welcoming me to this community.  I was very surprised to see all the responses.  I followed your advice and sent an email to FJ customer service and let them know the situation. Hopefully they will get back to me. I will keep you guys posted with the followup. Thanks again for your time and knowledge.

Cory

slammed67

Thank you all for your welcoming me to this community.  I was very surprised to see all the responses.  I followed your advice and sent an email to FJ customer service and let them know the situation. Hopefully they will get back to me. I will keep you guys posted with the followup. Thanks again for your time and knowledge.

Cory

LET ME KNOW IF YOU HAVE ANY PROBLEMS.  IF YOU DO, I'LL FLY OUT TO YOUR PLACE AND WE'LL KICK SOME A_ _. ARRGGGHHHH!